Airospring Medical Ltd has a standard returns policy for the return of goods within 14 days if you are not satisfied.
In addition to this as members of the BHTA we engage to do the following:
- to protect pre-payments or deposits paid by consumers in the event that a BHTA member is unable to meet a promise to deliver goods or services,
- not to use high-pressure selling techniques, and encourage a carer or advisor to be present during home visits,
- where cancellation rights apply or are offered, to offer through Amazon an easy returns policy within the 14 days cancellation period, and
- to ensure that consumers have access to a free independent redress scheme if things go wrong.
To return to products please click here
W Ball & Sons Ltd
01159 322 403
Data Protection Policy
This policy covers the following:
Applicable data protection law
Key concepts of applicable data protection law
The data protection principles
Data subjects’ rights
Third party processors
In the course of running its day to day business, W Ball and Sons Ltd (the ‘Company’), may collect and process customer and staff as well as customer and supplier. The use of such information (‘personal data’, as explained in more detail below) is regulated by data
protection law (the ‘Data Protection Legislation‘, explained below). This policy sets out how the
Company intends to comply with the key rules that apply to the processing of personal data in the
Description of the Company's Processing Activities
The Company regularly processes the following categories of personal data:
Employees: The Company has employees, about whom it holds personal data such
as employment history, education and qualiﬁcations, and identiﬁers such as contact details and
record of employment with the Company. Very occasionally, the Company may process information
about its employees‘ health or medical details. The Company processes such employee personal
data for ordinary staff administration purposes, including salary payment and conferring other
beneﬁts, conducting appraisals, training and management. It so collects personal data about
prospective candidates in the recruitment process. The Company holds some information about its
employees and former employees for archival and historical research purposes.
Customers: The Company holds the personal data of its past, present and prospective customers
The personal data held includes customers name, company name, company address(s), delivery addresses, previous orders, as well as ﬁnancial and contact details. The Company processes such personal data in order to administer deliveries, send update on policy, prices, payment terms, and to collect payments.
Third Parties: The Company will hold details if your details have been given as a delivery address. The Company may also process personal data for historical and archiving purposes.
Suppliers: The Company processes personal data concerning its suppliers of goods and services,
Including identiﬁers such as contact details, ﬁnancial information and purchase history. The
Company processes such information in order to purchase goods and services, to pay its suppliers
and to maintain its accounts and records.
This policy does not document every part of the Data Protection Legislation which may be relevant,
but merely focuses on the key aspects that are likely to be applicable to the Company. Should
other issues arise in practice not covered by this policy, the Company will consider these separately
at the time. The Company will review this policy annually, and may amend it from time to time as it
2 Applicable Data Protection Law
Data protection law in England and Wales is primarily found in the Data Protection Act 1998 (‘DPA’).
With effect from 25"‘ May 2018, the DPA will be repealed and superseded by the General Data
Protection Regulation (‘GDPR'). The GDPR will be supplemented by the Data Protection Act 2017.
In this policy, any reference to the Data Protection Legislation means the DPA, or the GDPR, as
supplemented by the Data Protection Act 2017 (‘DPA 17'), whichever is in force at the time.
The DPA is enforced in England by the Information Commissioner, operating through the
Information Commissioner’s Ofﬁce (the ‘lCO’). The ICO publishes guidance on the DPA and has a
broad range of powers, including the ability to issue ﬁnes of up to £500,000 for breaches. The ICO
will enforce the GDPR when it takes effect in May 2018. Under the GDPR, the ICC will have greater
powers, including the ability to issue ﬁnes of up to 4% of annual turnover, or €20,000,000,
(whichever is greater) and to conduct compulsory audits of organisations’ data handling practices.
3 Key Concepts of Applicable Data Protection Law
The Data Protection Legislation relies on a number of key deﬁnitions, which are explained below.
‘Personal Data’ means any information relating to an identiﬁed or identiﬁable natural person (a
‘data subject’, which is explained in more detail below). An identiﬁable natural person is one who
can be identiﬁed, directly or indirectly, in particular by reference to an identiﬁer such as a name, an
identiﬁcation number, location data, an online identiﬁer, or to one or more factors speciﬁc to the
identity of that natural person.
The Company will hold personal data about its past, present and prospective customers, staff and members, as well as its suppliers. The Company may hold such personal data both in electronic and hard copy format, in records, correspondence and minutes.
‘Processing’ means any operation or set of operations which is performed on personal data or on
sets of personal data, whether or not by automated means, such as collection, recording,
organisation, structuring, storage, adaption or alteration, retrieval consultation, use, disclosure by
transmission, dissemination or otherwise making available, alignment or combination, restriction,
erasure or destruction. Processing is interpreted very broadly, so that almost all activities
organisations carry out in relation to their personal data are captured by the deﬁnition.
The Company will generally be deemed to be processing any personal data that it may collect,
record, store and/or disclose.
‘Controller’ means the natural or legal person, public authority, agency or other body, which
determines the purposes and means of the processing of personal data. The Data Protection
Legislation applies to controllers, who must comply with its requirements.
The Company will generally be a controller in relation to the personal data of its members, staff,
and enquirers, and suppliers.
‘Processor’ means a natural or legal person, public authority, agency or other body which
processes personal data on behalf of the controller. Where a controller uses a processor to process
personal data on its behalf, the controller must only use a processor that provides sufﬁcient
guarantees to ensure that personal data is processed securely, and in accordance with the
requirements of the GDPR. Controllers must engage processors by way of a contract incorporating
the provisions speciﬁed by Article 28 of the GDPR.
The Company may use processors for a variety of purposes; for instance, to store personal data,
to send email communications, or to calculate staff payroll. In each case, it must have conducted
sufﬁcient due diligence to be able to evaluate whether the processor offers sufﬁcient guarantees to
protect personal data and must ensure that the processor is bound by a contract that incorporates
the provisions speciﬁed by the GDPR. The requirements around appointing processors are
explained in more detail below (see Section 7, below).
‘Special Categories of Personal Data’ means personal data revealing racial or ethnic origin,
political opinions, religious or philosophical beliefs, or trade union membership, genetic or biometric
data, data concerning health (including medical data, and medical records, for example), or
concerning an individual’s sex life or sexual orientation. Special categories of personal data is the
term used in the GDPR which, broadly speaking, replaces the concept of ‘sensitive personal data’
from the DPA.
The special categories of personal data require a higher standard of care. If a personal data breach
(as deﬁned below) occurs that involves the loss of any of the special categories of personal data,
the ICC will regard this as a serious breach. The GDPR also requires that personal data relating to
criminal convictions and offences is treated with a higher standard of care.
The Company is generally unlikely to hold a signiﬁcant volume of the special categories of personal
data, though in the event that it does, it must ensure the information is handled accordingly.
‘Data Subject’ means an individual to whom personal data relate. Typically, these are employees,
customers, and suppliers.
The categories of data subject whose personal data the Company is likely to process will include
members, staff, suppliers and members of the public.
‘Personal Data Breach’ means a breach of security leading to the accidental or unlawful
destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
A personal data breach may be accidental, such as a system failure, or loss of an electronic or
physical ﬁle, or malicious, such as a cyberattack. In the event that the Company suffers a personal
data breach, it must take speciﬁc steps, explained below in this policy.
4 The Data Protection Principles
The data protection principles are standards which the Company must observe when processing
personal data. These principles are as follows:
i Fairness, Lawfulness and Transparency
This is the most important of the data protection principles and comprises three elements;
fairness, lawfulness and transparency. Considering these in more detail:
Fairness: Organisations generally cannot process individuals‘ personal data in a way that
an individual would not have reasonably expected. Collecting personal data on the pretext
of one purpose and then using it for another, unrelated purpose is unlikely to be fair. The
Company should consider whether its uses of personal data would fall within the
reasonable expectations of the affected data subjects.
Transparency: Organisations must provide certain prescribed information to individuals
when processing their personal data, including the organisation's identity, the purposes for
which personal data are being processed, or are to be processed, and any third party
recipients of the personal data. A complete list of the information that must be provided to
data subjects can be found in Articles 13 and 14 of the GDPR. The transparency
information must accurately reflect the controller's use of personal data. This is frequently
provided by way of a website privacy notice, but may also be provided by way of a
disclaimer on a paper form, or a pre-recorded message in the context of recorded telephone
The Company must ensure that its website privacy notice, and any other means by which
it makes the transparency information available to data subjects (such as a disclaimer on
a paper form) accurately and comprehensively reﬂect its processing activities.
Lawfulness: Organisations must establish at least one of a number of lawful grounds for
processing. These lawful grounds are set out in Article 6 of the GDPR and are as follows:
1) The data subject has given his or her consent to the processing. Note that to be valid,
consent must be freely-given, informed (by way of the transparency notice, explained
above) speciﬁc, and capable of withdrawal at any time, without detriment to the data
subject. Consent must be indicated by way of an unambiguous, positive afﬁrmation by
the data subject. Consent cannot be inferred from the absence of an objection, and
will not be valid where the data subject does not have a genuine choice.
2) Processing is necessary for the performance of a contract to which the data subject
is a party, or in order to take steps at the request of the data subject prior to entering
into a contract.
3) Processing is necessary for compliance with a legal obligation to which the controller
4) Processing is necessary in order to protect the vital interests of the data subject or
of another person.
5) Processing is necessary for the performance of a task carried out in the public interest
or in the exercise of ofﬁcial authority vested in the controller.
6) Processing is necessary for the purposes of legitimate interests pursued by the
controller or by a third party except where such interests are overridden by the interests
or fundamental rights and freedoms of the data subject which require the protection of
In practice, the Company will frequently be able to rely on the second and sixth grounds
(performance of a contract, and the legitimate interests ground) for many of its activities.
Note that the grounds for processing the special categories of personal data are different.
ii Purpose Limitation
This principle requires that the purposes for which personal data are processed are limited
to those purposes speciﬁed in the transparency information that has been provided to the
affected data subjects, and not processed for any further, incompatible purposes. Note that
any further processing operations for archiving purposes in the public interest, scientiﬁc or
historical research purposes or statistical purposes are not considered to be incompatible
The Company should only process personal data it holds for those purposes speciﬁed in
the website privacy notice, or other such transparency notice.
Personal data should be adequate, relevant and limited to what is necessary in relation to
the purposes for which they are processed.
The Company should only collect the personal data that is strictly necessary for the purpose
for which it was collected, and should not collect additional, unnecessary personal data on
a ‘just in case‘ basis.
Personal data must be kept accurate, and up to date.
The Company must ensure that any requests from data subjects to update their personal
data are dealt with promptly, having satisﬁed itself as to the requester's identity.
v Storage Limitation
Personal data must not be kept for longer than is necessary for the purposes for which the
data are processed. The duration for which personal data are stored will be dictated by
applicable legal, business or other reasons, such as retention periods driven by tax
If the Company cannot establish a valid legal, business or other reason for retaining
personal data, it should be securely deleted. The Company should specify the periods for
which personal data are stored in a record retention policy. Alter the storage period has
expired, personal data should be deleted.
Note that the Company may store some categories of personal data for longer periods
where such processing is solely for archiving purposes in the public interest, or historical
research purposes. In such cases, the Company must implement appropriate safeguards,
such as allowing data subjects to request deletion of some of their personal data.
vi Integrity and Confidentiality
Personal data must be processed in a manner that ensures its security, including protection
against unauthorised or unlawful processing and against accidental loss, destruction or
damage, using appropriate technical or organisational measures.
The Company should take appropriate measures that are proportionate to the risk
associated with the personal data it holds. Such measures may be technical, such as
encryption and password protection of electronic devices and electronic storage media
(e.g. USB drives), or organisational, for example, by operating a layered access policy,
appropriate vetting of staff who have access to personal data, conducting appropriate due
diligence on any third parties that process personal data on the Company's behalf, and
binding them by an appropriate engagement contract. The Company should consider
regularly reviewing and testing its security measures.
Controllers are responsible for compliance with the principles explained above, and must
be able to demonstrate compliance.
The Company must be in a position of being able to provide evidence of compliance, for
example, by way of a data protection policy, documented data protection reviews and a
record of data protection training.
5 Data Subjects’ Rights
Data Protection Legislation confers a number of rights upon data subjects, which controllers must
observe. Data subjects‘ rights are a cornerstone of The Data Protection Legislation, and must be
dealt with promptly should one arise. The Company is unlikely to receive data subject requests on
a regular basis so this Policy does not go into detail but the Company must be able to recognise a
request from a data subject to exercise his or her rights, should one arise. The most relevant of
these rights, from the Company's perspective, are summarised below:
i Data Subject Access Requests
Data subjects are entitled to access their personal data held by the Company on request
(Article 15 GDPR). The response to a data subject access request must include certain
information, such as: the purposes of the processing; the recipients (or categories of
recipient) to whom the personal data have or will be disclosed; and individuals’ rights to
have their data corrected, deleted or to restrict the processing of their data.
Note that under the GDPR, the information must be provided to data subjects free of charge
and within one month of the request.
Ii The Right to be Forgotten
Data subjects have me right to request the Company erase all data held in respect of them
in various circumstances (Article 17 GDPR). However, the right to be forgotten is not an
absolute right, and the Company is only obliged to give effect to a request in a number of
speciﬁc situations, the most relevant of which are likely to be:
1) Where the purpose for which the personal data were processed no longer applies; or
2) Where the Company's processing of the personal data is based on consent and the
data subject withdraws his or her consent.
iii The Right to Rectification
Data subjects have the right to have incorrect personal data about them corrected without
undue delay (Article 16 GDPR).
The Company must endeavor to ensure that any personal data it processes is up to date
and correct. Where an error or inaccuracy is discovered, the Company should correct this
as soon as possible.
iv The Right to Data Portability
Data subjects have the right, in certain circumstances, to access their data in machine-
readable format and, where technically possible, to have their data transferred directly from
the Company to another data controller (Article 20 GDPR). However, the circumstances in
which the right to data portability arises are limited and, at present, seem unlikely to be
relevant to the Company.
v The Right to Object
Data subjects have the right, in a number of speciﬁc circumstances, to object to having
their personal data processed (Article 21 GDPR). The most relevant of these circumstances
are where the processing is based on the Company's legitimate interests (explained in
section 4(r)(6) above. Data subjects may also object to their personal data being processed
by the Company for direct marketing purposes.
6. Other Requirements
The Company must process personal data in accordance with the principles explained above.
However, the Data Protection Legislation imposes a number of additional requirements, which are
i Breach Notification
The ICO would expect the Company to have a documented data protection breach
management plan in place. In the event of a data protection breach, the ICO would regard
the absence of a breach management plan as an aggravating factor.
Reporting Breaches to the ICO
Under the GDPR, if a data security breach occurs, the Company (as controller) must notify
the breach to the ICC "without undue delay" and, where feasible, within 72hrs of the
personal data breach occurring.” However, this notiﬁcation requirement does not apply
where the breach "is unlikely to result in a risk to the rights and freedoms" of the individuals
The notiﬁcation must include the information speciﬁed in Article 33(3) of the GDPR, and
where it is not possible to provide all the information at once, it may be provided in phases.
Reporting Breaches to Individuals
Where a data security breach occurs, and it is likely to result in a "high risk" to the rights
and freedoms of the individuals concerned, the Company must notify the affected
individuals "without undue delay". Article 34(2) of the GDPR speciﬁes what information
must be provided. However, the Company is not required to notify data subjects if:
1) The personal data concerned had been rendered unintelligible (for example, by way of
2) Subsequent measures have been taken by the Company so that there is no longer a
high risk to the individuals; or
3) It would involve disproportionate effect to communicate to each affected data subject
individually, although where this applies then a general public communication must be
The Company must maintain a schedule of data breaches (whether or not notiﬁcation was
made at the time), to comply with Article 33(5) of the GDPR.
ii Data Protection Impact Assessments (DPlAs)
A DPIA consists of a documented consideration and evaluation of the data protection risks
arising from a proposed new processing activity, along with recommended mitigation
strategies to address the risks.
Under Article 35 of the GDPR, the Company is required to undertake a DPIA "where a type
of processing in particular using new technologies, and taking into account the nature,
scope, context and purposes of the processing, is likely to result in a high risk to the rights
and freedoms of natural persons"
The Company does not believe that the nature of its processing is such that there is likely
to be a high risk to the rights and freedoms of the data subjects whose personal data it
holds. As a result, the Company does not believe that it is necessary for it to undertake
The Company will keep this conclusion under review, including any guidance issued from
ICO, or practice in other similar schemes
7 Third Party Processors
The rules around the appointment of processors (the meaning of which is explained in Section 3,
above) are strict, and amount to an organisational security measure. In the event that the Company
were to suffer a personal data breach involving a third party processor, the ICO would expect to
see that appropriate due diligence had been conducted on that provider and that the appropriate
contract was in place.
Before the GDPR comes into force, the Company must ensure that it has a written contract which
meets the requirements of GDPR in place with each processor it uses. The Company must only
use processors that guarantee they will meet the requirements of the GDPR and will protect data
Before engaging a processor, the Company will check that the processor has appropriate technical
and organisational measures in place to keep data secure; and that the processor's staff who will
be engaged in processing personal data on behalf of the Company are subject to a duty of
conﬁdentiality and receive regular training in data protection matters.
The Company should regularly review the activities and processes of any processors it uses, to
check that the processor is processing personal data in line with its internal processes; complying
with relevant requirements under the Data Protection Legislation and its contractual commitments
in respect of the personal data. The Company will ensure that its contract with each processor
contains provisions concerning sub-contracting which meet the requirements of GDPR.
8 Further Information
For further information about this policy, and the Company's data handling practices, please
Nicky Melbourne Zoë Powell – PA to Charles Wood Managing Director
01159 322 403 01159 322 403
W Ball & Sons Ltd W Ball & Sons Ltd
Burr Lane Burr Lane
DE7 5JD DE7 5JD